Last year, I spoke at an industry customer success (CS) conference about creating simple and effective health scores. Accordingly, I developed a "recipe" for effective customer health score creation.

In statistics and financial analysis, a Z score measures how normal any given data point is compared to the average value of the data. Finding Z scores, or standard scores, is relevant to many ...

When it comes to building up your credit score, one of the most important factors to focus on is your credit utilization rate. Your utilization rate is the percentage of your overall credit that you ...

PHOENIX — It happens about every five years. The Fair Isaac Corporation, or FICO, updates the way they calculate your credit score. It's used by about 90 of the top 100 lending companies in the United ...

Your credit utilization measures the amount of revolving credit you're currently using divided by the total amount of credit available to you. This ratio is an important component of your overall ...

Credit scores, ranging from 300-900, indicate credit risk to lenders based on past behavior. Scores can be improved through ...