"Modern accounting firms are growing quickly, expanding their service lines and client bases," said Jim Dunham, president and general manager of IRIS Americas. "However, this rapid growth often ...

This shift creates a slimmer type of organization in the sector. There is minimal communication overhead within the team ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

Freshworks Inc. ( www.Freshworks.com ), a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The ...

According to the report, "Developed with an integrated, schema-less data model, Totango's SuccessBLOC programs endeavor to provide more flexibility for journey orchestration, reporting, and portfolio ...

More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete directly with pure SaaS (software-as-a-service) ...

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

For these customer success leaders, feedback is a gift — especially when it’s critical. “The reality is that critical feedback is often more valuable than positive feedback,” said Ryan Koopmans, VP of ...

If there’s one thing everyone can agree on, it’s that the customer rules. It’s not enough to be customer-focused or customer-centric. You have to be customer-obsessed. So you would think that out of ...

Customer success management (CSM) has found its footing as a staple in many tech companies. With 80 percent year-over-year growth in job openings, LinkedIn deemed customer success management the sixth ...