Taking the lead in generating human resources for the burgeoning Business Process Outsourcing (BPO) sector in Bengal, the state government, in association with GE Capital, is launching a course this ...

High attrition and churn rates are the stuff of nightmares for BPO providers and call centers, and, as young employees become more and more demanding, the challenge is greater now than ever. Young ...

Do you struggle to speak the right words in English? Many people feel nervous when interacting with their clients, patients and students. This happens when English is not your native language. You ...

IN recent years, the growth of the business process outsourcing (BPO) industry in the Philippines has been unprecedented, boosting the country's economy and providing employment to around 1.7 million ...

MANILA, Philippines — Striking the balance between work and personal life enables you to stay happy on the job. But as a lot of people know, it tends to be easier said than done. The business process ...

Nafisa Begum, a 24-year-old slum-dweller, can’t wait to start her career in a BPO. But when she had completed her graduation in Urdu, the daughter of a tailor couldn’t dream of working in a call ...

High attrition and churn rates are the stuff of nightmares for BPO providers and call centers, and, as young talent becomes more and more demanding, the challenge is greater now than ever. Young ...